The ECA Heater Repair Hotline is a year-round program that assists low-income homeowners in Philadelphia County that are in need of immediate, minor repairs to their heating systems. The program uses a combination of public funding sources and a partnership with the City of Philadelphia to provide up to $2,000 in repairs at no cost to residents.
Residents in need of low- to no-cost repairs to their heaters should call the ECA Heater Hotline (215-568-7190) to apply. The application process can usually be completed over the phone.
The hotline is staffed by a live attendant from roughly 7 a.m. until 11 p.m. on weekdays. Callers may reach a voicemail on weekends and overnight, but hotline staff typically respond to messages within one business day.
The ECA also provides a number of other services to help low-income families stay warm during the winter months while also conserving energy. The ECA’s Crisis Heating is a seasonal program funded by the Low Income Home Energy Assistance Program (LIHEAP) that allows ECA mechanics to repair or even replace heating systems for low income residents. Applicants must apply to the Crisis program in person at 1348 West Sedgley Avenue.